{"id":16454,"date":"2026-05-25T09:42:36","date_gmt":"2026-05-25T09:42:36","guid":{"rendered":"https:\/\/wordpress.aait-sa.com\/nesmat-farah\/return-and-exchange-policy\/"},"modified":"2026-06-02T10:10:50","modified_gmt":"2026-06-02T10:10:50","slug":"return-and-exchange-policy","status":"publish","type":"page","link":"https:\/\/hatiblayl.com\/en\/return-and-exchange-policy\/","title":{"rendered":"Return and Exchange Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">We strive in our store to provide the finest types of flowers and gifts in the best possible condition. In order to ensure customer satisfaction, we present the following return and exchange policy: <\/p>\n<h2>First: Non-Returnable Products <\/h2>\n<p class=\"isSelectedEnd\">Because flowers and natural plants are perishable products, orders cannot be returned or exchanged after delivery, except in the cases specified below.  <\/p>\n<h2>Second: Replacement or Compensation Cases <\/h2>\n<p class=\"isSelectedEnd\">The customer is entitled to request a replacement or appropriate compensation in the following cases:<\/p>\n<ul data-spread=\"false\">\n<li>\u0648\u0635\u0648\u0644 \u0627\u0644\u0637\u0644\u0628 \u062a\u0627\u0644\u0641\u064b\u0627 \u0623\u0648 \u0645\u062a\u0636\u0631\u0631\u064b\u0627 \u0628\u0634\u0643\u0644 \u0648\u0627\u0636\u062d.<\/li>\n<li>\u0627\u0633\u062a\u0644\u0627\u0645 \u0645\u0646\u062a\u062c \u0645\u062e\u062a\u0644\u0641 \u0639\u0646 \u0627\u0644\u0645\u0646\u062a\u062c \u0627\u0644\u0630\u064a \u062a\u0645 \u0637\u0644\u0628\u0647.<\/li>\n<li>\u0648\u062c\u0648\u062f \u0646\u0642\u0635 \u0641\u064a \u0645\u0643\u0648\u0646\u0627\u062a \u0627\u0644\u0637\u0644\u0628 \u0645\u0642\u0627\u0631\u0646\u0629 \u0628\u0627\u0644\u0641\u0627\u062a\u0648\u0631\u0629.<\/li>\n<li>\u0639\u062f\u0645 \u0645\u0637\u0627\u0628\u0642\u0629 \u0627\u0644\u0645\u0646\u062a\u062c \u0644\u0644\u0645\u0648\u0627\u0635\u0641\u0627\u062a \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629 \u0627\u0644\u0645\u0630\u0643\u0648\u0631\u0629 \u0641\u064a \u0627\u0644\u0645\u062a\u062c\u0631.<\/li>\n<\/ul>\n<p class=\"isSelectedEnd\">The issue must be reported within 24 hours of receiving the order, along with clear photos of the product and the order number. <\/p>\n<h2>Third: Order Acceptance Conditions <\/h2>\n<p class=\"isSelectedEnd\">To review a replacement or compensation request, the following is required:<\/p>\n<ul data-spread=\"false\">\n<li>\u062a\u0642\u062f\u064a\u0645 \u0631\u0642\u0645 \u0627\u0644\u0637\u0644\u0628 \u0623\u0648 \u0627\u0644\u0641\u0627\u062a\u0648\u0631\u0629.<\/li>\n<li>\u0625\u0631\u0633\u0627\u0644 \u0635\u0648\u0631 \u0648\u0627\u0636\u062d\u0629 \u0644\u0644\u0645\u0646\u062a\u062c \u0641\u0648\u0631 \u0627\u0644\u0627\u0633\u062a\u0644\u0627\u0645.<\/li>\n<li>\u0639\u062f\u0645 \u0627\u0644\u062a\u062e\u0644\u0635 \u0645\u0646 \u0627\u0644\u0645\u0646\u062a\u062c \u0642\u0628\u0644 \u0645\u0631\u0627\u062c\u0639\u0629 \u0641\u0631\u064a\u0642 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u0644\u062d\u0627\u0644\u0629.<\/li>\n<li>\u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0639\u0628\u0631 \u0627\u0644\u0642\u0646\u0648\u0627\u062a \u0627\u0644\u0631\u0633\u0645\u064a\u0629 \u0627\u0644\u0645\u0639\u062a\u0645\u062f\u0629 \u0644\u062f\u0649 \u0627\u0644\u0645\u062a\u062c\u0631.<\/li>\n<\/ul>\n<h2>Fourth: Order Cancellation <\/h2>\n<ul data-spread=\"false\">\n<li>\u064a\u0645\u0643\u0646 \u0625\u0644\u063a\u0627\u0621 \u0627\u0644\u0637\u0644\u0628 \u0648\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0627\u0644\u0645\u0628\u0644\u063a \u0643\u0627\u0645\u0644\u064b\u0627 \u0642\u0628\u0644 \u0628\u062f\u0621 \u062a\u062c\u0647\u064a\u0632 \u0627\u0644\u0637\u0644\u0628.<\/li>\n<li>\u0628\u0639\u062f \u0628\u062f\u0621 \u062a\u062c\u0647\u064a\u0632 \u0623\u0648 \u062a\u0646\u0633\u064a\u0642 \u0627\u0644\u0648\u0631\u0648\u062f \u0644\u0627 \u064a\u0645\u0643\u0646 \u0625\u0644\u063a\u0627\u0621 \u0627\u0644\u0637\u0644\u0628 \u0623\u0648 \u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0642\u064a\u0645\u062a\u0647.<\/li>\n<li>\u0641\u064a \u062d\u0627\u0644 \u0637\u0644\u0628 \u0627\u0644\u062a\u0648\u0635\u064a\u0644 \u0641\u064a \u0646\u0641\u0633 \u0627\u0644\u064a\u0648\u0645\u060c \u0644\u0627 \u064a\u0645\u0643\u0646 \u0625\u0644\u063a\u0627\u0621 \u0627\u0644\u0637\u0644\u0628 \u0628\u0639\u062f \u062a\u0623\u0643\u064a\u062f\u0647 \u0648\u0628\u062f\u0621 \u062a\u0646\u0641\u064a\u0630\u0647.<\/li>\n<\/ul>\n<h2>Fifth: Refunds <\/h2>\n<p class=\"isSelectedEnd\">When a refund request is approved, the amount will be returned to the original payment method within 7 to 14 business days. The processing time may vary depending on the bank or payment service provider.  <\/p>\n<h2>Sixth: Cases Not Eligible for Return or Compensation <\/h2>\n<ul data-spread=\"false\">\n<li>\u0625\u062f\u062e\u0627\u0644 \u0627\u0644\u0639\u0645\u064a\u0644 \u0644\u0639\u0646\u0648\u0627\u0646 \u0623\u0648 \u0631\u0642\u0645 \u0647\u0627\u062a\u0641 \u063a\u064a\u0631 \u0635\u062d\u064a\u062d.<\/li>\n<li>\u0639\u062f\u0645 \u062a\u0648\u0627\u062c\u062f \u0627\u0644\u0645\u0633\u062a\u0644\u0645 \u0641\u064a \u0645\u0648\u0642\u0639 \u0627\u0644\u062a\u0633\u0644\u064a\u0645 \u0627\u0644\u0645\u062d\u062f\u062f.<\/li>\n<li>\u0631\u0641\u0636 \u0627\u0644\u0645\u0633\u062a\u0644\u0645 \u0627\u0633\u062a\u0644\u0627\u0645 \u0627\u0644\u0637\u0644\u0628 \u0628\u0639\u062f \u0648\u0635\u0648\u0644 \u0645\u0646\u062f\u0648\u0628 \u0627\u0644\u062a\u0648\u0635\u064a\u0644.<\/li>\n<li>\u0627\u062e\u062a\u0644\u0627\u0641\u0627\u062a \u0628\u0633\u064a\u0637\u0629 \u0641\u064a \u062f\u0631\u062c\u0627\u062a \u0627\u0644\u0623\u0644\u0648\u0627\u0646 \u0623\u0648 \u062d\u062c\u0645 \u0627\u0644\u0648\u0631\u0648\u062f \u0646\u062a\u064a\u062c\u0629 \u0637\u0628\u064a\u0639\u062a\u0647\u0627 \u0627\u0644\u0645\u0648\u0633\u0645\u064a\u0629.<\/li>\n<\/ul>\n<p>The store reserves the right to review each case individually and take the appropriate decision in a way that ensures the rights of all parties.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We strive in our store to provide the finest types of flowers and gifts in the best possible condition. In<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16454","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/hatiblayl.com\/en\/wp-json\/wp\/v2\/pages\/16454","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hatiblayl.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hatiblayl.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hatiblayl.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hatiblayl.com\/en\/wp-json\/wp\/v2\/comments?post=16454"}],"version-history":[{"count":1,"href":"https:\/\/hatiblayl.com\/en\/wp-json\/wp\/v2\/pages\/16454\/revisions"}],"predecessor-version":[{"id":16455,"href":"https:\/\/hatiblayl.com\/en\/wp-json\/wp\/v2\/pages\/16454\/revisions\/16455"}],"wp:attachment":[{"href":"https:\/\/hatiblayl.com\/en\/wp-json\/wp\/v2\/media?parent=16454"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}